The Science of Error Reduction Watch Preview

Throughout this course, you will learn what human performance and error reduction are and how to practically apply proven tools and techniques to reduce your probability of error. With just over 1-hour of video-based lessons and an estimated completion time of 1.5 hours, this is the most effective and efficient way for you and your team to benefit from error reduction technologies!
32 Lessons
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Section 1

Introduction

Course Overview

The System

Learn about the human performance system, and how the elements of that system interact with each other

The Swiss Cheese Model

Learn about the Swiss Cheese Model, which describes layers of protection from incidents

Swiss Cheese Model Continued

Learn what the Swiss Cheese Model looks like for organizations

Definitions

Learn important definitions, so you can understand the difference between errors, deviations, and violations

Section 1 Review

Test your knowledge

Section 2

Performance Modes

Learn about about the different mental models or “performance modes” that humans drift in and out of all day every day

Skill-Based Performance Mode

Learn about Skill-Based Performance Mode and the error rates associated with it

Rule-Based Performance Mode

Learn about Rule-Based Performance Mode and the error rates associated with it

Knowledge-Based Performance Mode

Learn about Knowledge-Based Performance Mode and the error rates associated with it

Habit Intrusion

Learn how Habit Intrusion can cause errors

Why Understanding Performance Modes is Important

Learn why understanding Performance Modes is important to reducing errors

Section 2 Review

Test your knowledge

Section 3

Error Traps

Learn about the top 10 error traps that drive people to make errors

Error Traps: Stress

Learn about the error trap of "Stress" and its impacts on individuals

Error Traps: High Workload / Multitasking

Learn about the error trap of "High Workload / Multitasking" and its impacts on individuals

Error Traps: Time Pressure

Learn about the error trap of "Time Pressure" and its impacts on individuals

Error Traps: Poor Communications

Learn about the error trap of "Poor Communications" and its impacts on individuals

Error Traps: Overconfidence

Learn about the error trap of "Overconfidence" and its impacts on individuals

Error Traps: First Time or Infrequent Task

Learn about the error trap of "First Time or Infrequent Task" and its impacts on individuals

Error Traps: Distractions

Learn about the error trap of "Distractions" and its impacts on individuals

Triggers

Learn about "Triggers" that tell you an error trap exists, so you can stop yourself before an error is made

Section 3 Review

Test your knowledge

Section 4

Error Prevention Tools: Verbalize-Point-Touch

Learn the tool "Verbalize-Point-Touch" and how, when, and why to use it

Error Prevention Tools: Step By Step

Learn the tool "Step By Step" and how, when, and why to use it

Error Prevention Tools: Stop and Seek Help

Learn the tool "Stop and Seek Help" and how, when, and why to use it

Error Prevention Tools: Three Part Communication

Learn the tool "Three Part Communication" and how, when, and why to use it

Error Prevention Tools: Show and Tell

Learn the tool "Show and Tell" and how, when, and why to use it

Section 4 Review

Test your knowledge

Course Completion Certificate

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How Bad Things Happen